Refund policy

What you are buying

Every ExternalOS product is a digital file: a document pack, a spreadsheet workbook or a PDF. When you buy, you receive the file and a perpetual licence to use it. When the underlying UK legislation moves, we ship the update to you at no extra cost.

How the refund works

1. Email hello@externalos.com from the address you used at checkout, with the order reference Payhip sent you.
2. We reply to confirm, usually the same day.
3. The refund is processed through Payhip and lands back on the original payment method, typically within 3 working days.
4. You keep the file. We don't revoke access.

Why "no questions"

A digital file isn't a pair of shoes. You can't return it. The only honest refund policy is one where the answer is "yes" the moment you ask. If the file doesn't fit your work, that's our problem, not yours.

We read every refund email. We don't use them as an excuse to troubleshoot, cross-sell or delay. The point is to let you buy without risk.

After the 30 days

If something is actually broken in the file, a formula that misfires, a legislation update that missed, a broken link, tell us and we'll fix it. That's covered by the perpetual licence, not the refund window.

For change-of-mind requests after 30 days, we can't refund, but we'll always talk it through if something is off.

Chargebacks

If you feel strongly enough to chargeback, we would rather just refund you. Email us first. Chargebacks cost both sides money and take weeks to resolve. We won't fight a legitimate chargeback, but a direct refund is faster for everyone.

Consumer rights

UK consumers buying from a UK business have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. This refund policy is more generous than the statutory minimum. It doesn't replace your legal rights, it adds to them.

Contact

hello@externalos.com. A human replies, usually within a day.